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Luxury eyewear at exclusive prices

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In stock frames ship within 48 hours
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Shipping policy

1. Where we deliver

We ship worldwide from Tuscany, Italy, except to the United States. Prescription eyewear can be delivered only within the European Union. Delivery availability for your address is confirmed at checkout.

2. Shipping and delivery times

  • In-stock eyewear: normally shipped within 2 business days of ordering.
  • Eyewear ordered from the brand: usually reaches us from the official manufacturer or distributor in 5–11 business days. We then check it and normally ship within 2 business days.
  • Orders with fitted lenses: allow up to 5 additional business days before shipment.

Once shipped, delivery usually takes 2–3 business days within Italy, 2–4 to other EU countries and 3–5 outside the EU, unless a different destination-specific estimate is provided before purchase.

Orders with several items are normally shipped together when all are ready. Business days are Monday to Friday, excluding Italian public holidays.

These are estimates, not guaranteed dates unless expressly agreed. Supplier availability, seasonal closures, carrier operations, customs checks, holidays, weather or strikes may cause delays. An Express delivery service does not shorten the time needed to obtain the eyewear or fit your lenses.

If the supplier confirms that an item cannot be supplied, we will contact you about the available options. Article 7 of our Terms governs delivery deadlines and remedies for delay or non-delivery.

3. Free shipping and tracking

Standard shipping is free to all supported destinations. Once your order is dispatched, you will receive an email with the tracking details. Tracking updates may not appear immediately.

4. Duties and taxes

No import customs duties apply to deliveries from Italy within the EU customs territory. Special fiscal territories may have different tax arrangements.

Depending on your destination, duties and taxes may be included in the price, added at checkout or payable on arrival. The applicable arrangement is explained before payment. Free shipping does not cover import charges shown as payable separately.

You are responsible for any charges disclosed as payable on arrival and for providing information reasonably required for customs clearance. Amounts already included or paid at checkout are not payable again. For duties and taxes on returns, see our Refund and Return Policy.

5. Receiving your parcel

Provide an accurate delivery address, monitor tracking and respond to carrier or customs requests. Address changes are possible only where operationally available.

If the parcel is visibly damaged or tampered with, where possible refuse it or record a specific reservation with the carrier. Keep the packaging and label. Follow the Refund and Return Policy to report a problem. Articles 7 and 9 of our Terms govern delivery instructions, disputed or failed deliveries, recoverable costs and claims.

This Policy forms part of our Terms and Conditions. Earlier orders retain their applicable conditions. See our Refund and Return Policy or Returns & Withdrawals.

Last updated: October 19, 2026