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Shipping policy

The products on our website are ordered directly from the official manufacturers (Luxottica, Safilo, Marcolin, Kering, Rudy Project) when the purchase order is registered. We typically receive them in a few working days and then ship them to our customers in 24 hrs. In the unlikely event of major shipping delays or sourcing issues, our customer service will be in touch with any significant updates.

Ordering products directly from the manufacturers allows us to offer our customers eyewear that has never been worn before and is always flawless and unblemished. It also makes for greater sterility of the product, which is handled as little as possible. Please understand, however, that by doing so we are reliant on the manufacturers' stock availability and shipping schedules. At times, this could mean having to wait longer than expected, but we believe it's a price worth paying for, when shopping for quality products. Our customers, through the years, have shown great appreciation for our ability and commitment to deliver in a timely manner (read our reviews on TrustPilot).

Please note that all purchases made from outside the European Union are excluded from VAT but can be subject to customs duties. You may be asked to pay the corresponding duties when your order reaches the country of destination. The same applies to the 32 Special Territories of the European Union. LookerOnline is in no way responsible for any of these additional charges.

 

At checkout, our customers can choose between standard and express shipping:

  • Standard shipments are generally made with FedEx - TNT. Delivery times can vary.
  • Express shipments are generally made with DHL. The average delivery time, from the date of shipping, is 2/3 business days for EU countries and 4/5 business days for non-EU countries.

Exact shipping rates are calculated at checkout. The main guidelines are as follows:  

  • Free shipping on standard shipments to the following countries: all EU countries, Canada, China,Hong Kong, Israel, Malaysia, Monaco, New Zealand, Singapore, UK, USA.
  • Rates ranging from 7 to 10 € on standard shipments to the rest of the world.
  • 9.99  on express shipments to all EU countries, Monaco, and the UK.
  • 15 € on express shipments to Canada and USA.
  • Rates ranging from 20 to 30 € on express shipments to the rest of the world.

 

Soon after you've placed your order you will receive an automated confirmation email. Once your order has been shipped, we'll email you the order's tracking number and a link to the courier's tracking website. Please allow for 12/24 hours from the reception of this email for the tracking link to become active. For all inquiries about shipping and order status you can contact us at support@lookeronline.com. We're here to help!