Return instructions

If you’re not satisfied with your purchase, you can return your item within 30 days of delivery for a refund (minus shipping and customs costs).

How to Initiate a Return

1) Email us at support@lookeronline.com with the subject: “Return Request - [Order Number]”.

(Your order number is a 4-digit code in your order confirmation email.)

2) Wait for Instructions
Once your request is approved, we’ll send detailed instructions on how and where to ship your return.

Important Notes

Return Costs:
Customers are responsible for all return shipping and customs fees.

Damaged or Incomplete Returns:
Items that are returned damaged or missing components may result in a partial or no refund.

Defective Items:
If your item arrives defective, contact us within 48 hours of delivery, including clear photos of the issue. Once verified, we’ll arrange a complimentary courier pickup. After receiving and inspecting the item, we’ll decide whether to issue a refund, replacement, or repair.

Bulk Returns:
A restocking fee of up to 25% may apply for returns of 2 or more items.

Tampered Packages:
If your package appears tampered with, refuse delivery and contact us within 24 hours.

Fraud Prevention:
False claims of missing or empty packages will result in denied refunds and potential legal action.

Cancellations:
Orders cannot be canceled once shipped. Refused deliveries will be treated as returns, with shipping and customs fees deducted from your refund.