If you are not 100% satisfied with the purchased product, you can return it within 30 days from the delivery date and get a full refund (minus shipping cost and customs fees).
The following conditions apply:
- The item must have not been used and must not show any imperfections (exception made for articles defective on arrival).
- The item must be returned in its original packaging, with all labels, tags, accessories, and with all enclosed documentation.
- The item must be sent within 30 days from the delivery date and within 48 hours from the date of our approval of the return, subsequent to your communication to us of your desire to return the item and get a refund.
If all of the above conditions are met, we will be happy to give you a refund.
To return the item please put it back into its original packaging, with all labels, tags, accessories, and with all enclosed documentation, and ship it to the following address:
Piazza Indipendenza 6
58031 Arcidosso (GR)
Ph. (+39) 0564 968 443
In order to avoid damaging the original case, we recommend, when possible, to place the product into a second box; also, please avoid applying tape or stickers directly on the case.
After you have shipped the product, please make sure to email us the courier name and the package tracking number, in order to ease operations for both parts.
Once we have received the product, we will inspect it. We reserve the right of not issuing a refund when, upon product inspection, we verify the following:
- The original case and/or the original content is missing.
- Parts of the product are missing (e.g. info tags for the glasses, authenticity certificate where expected, case for glasses, etc.).
- The product is damaged due to reasons other than transport.
In the case of a damaged casing, we will have to detract a percentage from the total refunded amount (never more than 10% of the total value of the product).
If we find no problems with the returned item, we will then issue the refund in the shortest possible time, using the same payment method that you used when paying for your order (chargeback). Please understand that it may take up to 2/3 business days before you will be able to see the refunded amount in your account, due to standard banking procedures.
Please note that returns shipping fees (including customs duties) are at the customer's expense, as required by law (see Dlgs 185/99).
DEFECTIVE PRODUCT ON ARRIVAL
In the extraordinary circumstance of receiving a defective product, please rest assured that we will cover all the expenses: just email us straight away after receiving the defective item, enclosing photos showing evidence of the damage/problem with the item, and we will proceed to send you a new AWB and organise the pick-up of the package from your address.
Return requests must be sent by email to: firstname.lastname@example.org, with the object "REQUEST OF RETURN FOR THE ORDER (ORDER NUMBER)", stating the reason for the request and, in the case of a product defective on arrival, enclosing photos showing evidence of the damage/problem with the item.
Please note that the delivery of the returned goods is the customer's responsibility. If the goods are damaged during transport, we will inform you within 5 working days from the reception of the goods at our premises. You should then be able to file a complaint against the courier and obtain a full refund, but for insured shippings only. In this occurrence, the product will be shipped back to the customer and the return request will be canceled.
LookerOnline of Colarc SRL a socio unico is in no way responsible for damages to, and theft or loss of goods returned without insured delivery.
We strongly advise you to get insurance on shipping.
NB Please note that once the order has been dispatched and taken into custody by the courier you will no longer be able to cancel the order and ask for a refund. Also, you will not be able to ask for a refund if you have not accepted and received the order from the courier.