Return instructions
If you are not satisfied with your purchase, you may return your item within 30 days of delivery. Please note:
- You are responsible for organizing and paying for return shipping.
- If applicable, any import duties or customs fees paid by us on your behalf will be deducted from your refund.
How to Start a Return
- Email us at support@lookeronline.com with the subject line: Return Request – [Order Number].
(Your order number is the 4-digit code in your confirmation email.) - Wait for our approval. Do not ship anything until you receive our detailed return instructions and correct return address.
Important Notes
- Return condition: Items must be unused, complete, and returned in their original condition with all packaging, branded cases, accessories, labels, and documentation. Incomplete or damaged returns may result in partial or no refund.
- Defective items: Contact us within 24 hours of delivery if your item is defective. Include clear photo or video proof. Once verified, we will arrange complimentary courier pickup and process a refund, replacement, or repair after inspection.
- Bulk returns: Returns of 2 or more items are subject to a flat 25% restocking fee.
- Delivery disputes: If your package appears tampered with or is missing items, do not discard the packaging. Contact us within 24 hours with a continuous, unedited video showing the sealed package, full unboxing, and contents.
- Cancellations: Orders cannot be canceled after shipping. Refused deliveries will be treated as returns, with customs and handling costs deducted. Orders canceled before dispatch are accepted.
- Fraud prevention: False, abusive, or unsupported claims (e.g. empty packages, fake defects) will result in refund denial, account ban, and legal action.
For full terms and conditions, please read our Refund Policy.
