Terms of service

Introduction
These Terms and Conditions govern the use of the websites lookeronline.com and magazine.lookeronline.com and their localised versions, as well as purchases made through LookerOnline. LookerOnline is the trading name and e-commerce website operated by COLARC S.R.L. a socio unico (“COLARC”).

Before using the website or placing an order, the customer should carefully read these Terms and the contractual policies expressly referred to herein. By submitting an order, the customer confirms that they have read and accepted these Terms and the contractual policies applicable to the purchase, including, where relevant, our Shipping Policy and Refund Policy, which form an integral part of the contract in respect of the matters they govern.

Our Privacy Policy, which also contains information regarding cookies and tracking technologies, is provided separately in accordance with applicable data protection law and does not constitute a contractual term requiring acceptance.

Operator Information
COLARC S.R.L. a socio unico
Piazza Indipendenza 6, 58031 Arcidosso (GR), Italy
REA GR‐84581 – VAT & Tax ID: IT01091330538
Fully paid-up share capital: Euro 36,755
Email: [email protected] – PEC: [email protected]
Telephone: +39 0564 968443

Article 1 – Definitions and Scope
For the purposes of these Terms, “COLARC” means COLARC S.R.L. a socio unico; “LookerOnline” means the trading name and e-commerce website operated by COLARC; “website” means lookeronline.com, magazine.lookeronline.com and their localised versions; “customer” or “consumer” means a natural person acting for purposes outside their trade, business, craft or profession; “Seller” means COLARC or, where an order is processed through Global-e as described in Article 1.1, the applicable Global-e entity identified in connection with that specific transaction; and “product” means any product offered for sale through LookerOnline.

Purchases through LookerOnline are intended for final consumers. Orders which, on the basis of objective circumstances, appear incompatible with a personal consumer purchase or appear to be intended for resale may be refused, subject to applicable law.

Article 1.1 – Global-e Integration and International Orders
As of 28 September 2026, LookerOnline has begun operating an integration with Global-e for international sales.

Orders placed before 28 September 2026 remain subject to the purchasing, payment, shipping, customs, return and refund arrangements applicable at the time the order was placed.

For orders placed on or after 28 September 2026, the services and purchasing model applicable to the order may vary depending on the destination country and the Global-e services enabled for that market at the time of purchase. An order may therefore be processed directly by COLARC or through Global-e.

Where an order is processed through Global-e, the applicable Global-e entity acts as merchant of record and Seller for that transaction, as identified during checkout, in the order documentation, receipt or other transactional information made available to the customer. The transaction may also be subject to the applicable Global-e Terms of Sale and any destination-specific terms or information made available to the customer before the order is submitted.

Where an order is processed directly by COLARC, COLARC acts as Seller and these Terms and the applicable LookerOnline contractual policies govern the transaction.

The checkout, order confirmation, receipt and other information provided in connection with the specific order determine the purchasing model applicable to that order and may determine the applicable payment, currency, taxation, customs, shipping, return and refund procedures.

Because the Global-e integration may operate differently according to destination, available services, logistics model and local requirements, operational procedures may vary between countries and may change as additional markets or services are activated.

Notwithstanding any other provision of these Terms that refers generally to COLARC as Seller or assumes that COLARC directly processes the transaction, where an order is processed through Global-e the provisions of this Article 1.1 and the order-specific information made available to the customer apply to the extent necessary to reflect the Global-e purchasing model.

Nothing in these Terms, in the Global-e purchasing model or in any operational procedure excludes, restricts or reduces any mandatory consumer right or protection applicable to the customer.

Article 2 – Use of the Website
The website may be used to browse information, content, products and services and to make purchases in accordance with these Terms. Users must use the website only for lawful purposes and must not interfere with its operation, security or integrity, attempt unauthorised access to systems, accounts or data, introduce malicious software or otherwise misuse the website.

COLARC may take reasonable measures to prevent or stop fraudulent, abusive or unlawful use of the website, within the limits permitted by law.

Article 3 – Product Information and Availability
Product pages provide the main characteristics of each product, including, where relevant, the model, colour, dimensions, price, availability and estimated preparation or shipping information.

All product images displayed on the website are supplied directly by the relevant manufacturers, brands or official distributors. LookerOnline uses official product imagery and does not independently create a different commercial representation of the product, except for purely technical adjustments relating to format, sizing or layout which do not intentionally alter the characteristics represented. The choice of images, angles, lighting, colour rendering and presentation derives from the official materials supplied by the relevant manufacturer, brand or official distributor.

Slight differences in the perception of colour, tone, transparency, finish or other visual aspects may occur due to the original photography, lighting, screen characteristics or display settings. Purely visual and non-substantial differences of this nature do not, in themselves, constitute a lack of conformity.

The presence of a product in the catalogue or the ability to place an order does not necessarily mean that the product is physically held in COLARC’s warehouse at that time. Certain products are ordered by COLARC from the relevant manufacturer or official distributor after the customer places an order. In such cases, actual availability also depends on availability from the relevant supplier.

Procurement, preparation and delivery times shown on the website, product page or Shipping Policy are estimates based on the information normally available at the time of purchase.

COLARC takes reasonable measures to ensure that information displayed on the website is accurate. If a material error affecting an existing order is identified, the customer will be informed without undue delay.

Article 4 – Orders and Contract Formation
Customers must be at least 18 years old and have the legal capacity required to enter into a contract. Products displayed on the website constitute an invitation to place an order and do not constitute a binding contractual offer by COLARC or, where applicable, Global-e.

Submission of an order by the customer constitutes an offer to purchase. Before submitting the order, the customer must check the selected products, quantities, delivery address and other information provided.

By submitting an order, the customer confirms that they have read and accepted these Terms and the contractual policies expressly referred to and applicable to the purchase. Submission of the order entails an obligation to pay.

For orders processed directly by COLARC, the sales contract is concluded when COLARC sends the customer an Order Confirmation by email.

For orders processed through Global-e, formation of the sales contract and identification of the Seller are governed by the Global-e Terms of Sale and the information made available in connection with the specific transaction.

An Order Confirmation does not necessarily mean that a product which was not indicated as physically in stock is already present at COLARC’s warehouse.

An order may be refused or cancelled where there are objective and legitimate grounds, including an unauthorised or incomplete payment, indications of fraud or abuse, quantities manifestly inconsistent with a consumer purchase or inability to fulfil the order, subject to applicable law and to the purchasing model applicable to that order.

If, after conclusion of the contract, a product that must be sourced from a manufacturer or official distributor becomes unavailable, discontinued or otherwise unobtainable, the customer will be informed without undue delay. Where possible, a revised estimated procurement time or another solution may be proposed. If fulfilment is not possible, or where the proposed solution requires the customer’s consent and such consent is not given, the affected product will be cancelled and the corresponding amount refunded in accordance with the procedure applicable to that order.

A different product will not be substituted without the customer’s consent.

Article 5 – Prescription and Personalised Products
Prescription glasses, prescription sunglasses and other products incorporating lenses manufactured according to an individual prescription or individual optical parameters are available only for delivery to addresses within the European Union.

Orders for destinations outside the European Union may not include prescription lenses or other customisations subject to the same restrictions. If an incompatible order is placed, it may be cancelled or, where appropriate and subject to the customer’s agreement, the frame may be supplied without the customisation with the corresponding price adjustment.

The customer is responsible for the accuracy, completeness and legibility of the prescription and of all measurements, parameters and information supplied for the manufacture of the lenses. COLARC may request clarification or additional information where the information supplied is incomplete, inconsistent or ambiguous.

LookerOnline uses TABO notation as its default reference system. Unless the customer clearly and expressly informs COLARC otherwise before lens processing begins, the values supplied will be interpreted and processed according to TABO notation. If the prescription uses International notation or any notation system other than TABO, the customer must expressly inform COLARC before the lenses are processed. If uncertain, the customer should verify the notation system with the professional who issued the prescription.

A parent or legal guardian may place an order on behalf of a minor where permitted by applicable law. In such cases, the parent or legal guardian is responsible for providing the information and authorisations required for the order.

For the purposes of these Terms, a “Personalised Product” means any product manufactured, processed, modified or assembled according to specifications individually selected or supplied by the customer. This includes frames on which lenses selected by the customer are cut, edged, processed or mounted, including prescription lenses, prescription sunglasses lenses, coloured, polarised, photochromic, mirrored or blue-light lenses, treated lenses or other lenses differing from the product’s original configuration.

Where a frame is purchased together with lenses manufactured, cut, processed or mounted specifically according to the customer’s choices or parameters, the frame and lenses constitute a single Personalised Product.

Pursuant to Article 59(1)(c) of the Italian Consumer Code, where applicable, and without prejudice to equivalent or additional mandatory rules applicable to the transaction, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. Accordingly, where eyewear is produced as described above, the complete eyewear, including both the frame and lenses, cannot be returned merely because the customer has changed their mind where the applicable legal exclusion applies.

Any acceptance of a request to modify or cancel a Personalised Product before processing begins is a commercial concession and not a customer right, unless otherwise required by applicable law.

A result correctly produced on the basis of inaccurate or incomplete prescriptions, measurements, notation, parameters or instructions supplied by the customer does not constitute a processing error attributable to COLARC. This does not affect any applicable legal guarantee in respect of a lack of conformity or processing error attributable to the responsible party.

Article 6 – Prices and Payments
The applicable price is the price displayed to the customer at the time the order is submitted. Prices include VAT or other applicable taxes where stated or required. Shipping costs, taxes, duties, charges and other applicable costs are displayed before the order is concluded where they can reasonably be calculated in advance.

For orders processed through Global-e, prices, currency conversion, taxes, duties, payment options and other destination-specific charges may be calculated or presented through the Global-e integration according to the destination and services enabled for that market. The amounts and conditions displayed during checkout for the specific order apply to that transaction, subject to mandatory applicable law.

Product prices or other commercial conditions may change for future orders at any time. Such changes do not affect contracts already concluded.

Payment must be made using one of the payment methods available at checkout. The customer represents that they are authorised to use the selected payment method.

Reasonable checks may be carried out where there are indications of fraud, unauthorised use of a payment method or other payment anomalies. Where payment is refused, unauthorised or incomplete, the order may be suspended or declined.

In the event of a manifest and objectively recognisable error concerning the price or another essential element of an order, the customer will be contacted and the measures permitted by applicable law may be taken.

Article 7 – Shipping and Delivery
LookerOnline delivers to the destinations made available on the website using professional carriers and, for certain international destinations, services provided through Global-e. Products physically available at COLARC are prepared according to the timeframes stated on the website or in the Shipping Policy. For products requiring procurement, the overall timeframe includes sourcing from the manufacturer or official distributor, product inspection and subsequent handover for shipment.

Procurement, preparation and transit times are estimates and may vary due to supplier availability, holidays, seasonal closures, customs procedures, carrier operations, Global-e logistics procedures where applicable, exceptional events or other circumstances outside reasonable control. Such delays do not automatically give rise to liability for damages, without prejudice to mandatory rights under applicable law.

The customer must provide a complete and accurate delivery address, valid contact details and all information reasonably required for delivery. Requests to amend a delivery address after the order has been placed can only be accepted where technically and operationally possible. The destination country may not be changed unless expressly accepted within the procedure applicable to the specific order.

The customer must reasonably monitor tracking information, remain available for delivery, respond to carrier communications, arrange redelivery or collection where required and promptly provide any documentation required for customs clearance.

Article 7.1 – Delivery to Persons or Locations Designated by the Customer
Where the customer provides a hotel, reception, concierge, office, company, accommodation facility or other address at which third parties normally receive deliveries, the customer accepts that delivery may be made to the personnel normally responsible for receiving parcels at that address.

Instructions given directly by the customer to the carrier, including redirection, delivery to a neighbour, locker, collection point, reception, safe place or other alternative delivery arrangement, constitute delivery instructions authorised by the customer.

Article 7.2 – Tracking and Delivered-Not-Received Claims
Once an order has been shipped, the customer will receive the available tracking information. Tracking updates may be subject to technical delays.

Where a customer disputes receipt of a shipment recorded by the carrier as delivered, the available official evidence may be assessed, including tracking records, Proof of Delivery, scans, delivery date and time, recipient name or signature, photographs, location information and other carrier records.

Where official carrier records confirm delivery to the address supplied by the customer or to a person or location authorised by the customer, the shipment may be treated as delivered for the purposes of reviewing the claim unless objective evidence demonstrates a delivery error.

A customer’s statement that a parcel was not received does not, by itself, automatically entitle the customer to a refund, replacement or reshipment.

An investigation may be opened with the carrier and the customer may be required to provide reasonable cooperation and supporting documentation.

Article 7.3 – Customs, Duties and Taxes
For international orders, customs duties, import taxes, clearance charges or other destination-country charges may apply. Their treatment may vary according to the destination and the purchasing model applicable to the order.

Where an order is processed through Global-e, the treatment of duties and taxes applicable to that specific destination will be indicated during checkout or in the relevant order information. Such amounts may, depending on the destination, be included in the displayed price, collected at checkout or become payable in connection with importation or delivery where this is expressly indicated before purchase.

Where customs duties, import taxes or other destination charges are not expressly included or collected in advance, they may be the responsibility of the recipient to the extent stated before purchase and permitted by applicable law.

The customer is responsible for providing documents reasonably required by the carrier, Global-e or customs authorities to complete customs clearance.

Article 7.4 – Delivery Failure Attributable to the Customer
Where delivery cannot be completed or a parcel is returned due to circumstances attributable to the customer, including an incorrect or incomplete address, unavailability, failure to respond to the carrier, failure to collect the parcel, unjustified refusal of delivery, failure to provide required customs documentation or failure to pay applicable duties or taxes, the customer is responsible, to the extent permitted by law, for the actual, reasonable and documented costs directly resulting from those circumstances.

Such costs may include, where actually incurred, outbound and return transportation, storage, customs clearance, duties, taxes, import or re-import charges and other carrier or logistics charges. Recoverable amounts may be deducted from any refund otherwise due, to the extent permitted by applicable law and the procedure applicable to the specific order.

Refusal of delivery or failure to collect a Personalised Product does not create a right of withdrawal or refund where such right is otherwise excluded.

Article 8 – Right of Withdrawal, Returns and Refunds
LookerOnline allows eligible products to be returned within 30 calendar days from delivery.

During the first 14 calendar days following delivery, consumers may exercise the statutory right of withdrawal provided by applicable consumer law, except where a legal exclusion applies. Returns requested from day 15 to day 30 are governed by LookerOnline’s additional voluntary commercial return conditions.

The right of withdrawal does not apply where excluded by law, including in relation to Personalised Products as described in Article 5.

The conditions applicable to returns, return costs, refunds and the additional commercial return period are set out in our Refund Policy. Instructions for requesting and arranging a return are available on our Returns page.

For orders managed directly by COLARC, return requests may be submitted in accordance with the instructions on the Returns page, including by contacting [email protected].

For international orders placed on or after 28 September 2026, the operational return and refund procedure may vary according to the destination and according to whether the order was processed directly by COLARC or through Global-e. Customers should therefore follow the instructions provided for their specific order and should not send a return to an address unless that address has been confirmed as applicable to the order.

Orders placed before 28 September 2026 remain subject to the return procedure applicable at the time the order was placed.

Mandatory withdrawal, refund and consumer-protection rights remain unaffected.

Article 9 – Transport Damage, Incorrect or Missing Products and Delivery Anomalies
The customer must inspect the external condition of the parcel and packaging upon delivery. Where there are visible signs of damage, opening, tampering, crushing, water damage or another external anomaly, the customer should refuse delivery or accept the parcel subject to a specific reservation with the carrier describing the anomaly identified.

Apparent transport damage, receipt of a product different from the product ordered, missing products or components, an apparently empty parcel, signs of tampering or other anomalies identifiable upon delivery or opening should be reported without unjustified delay and in any event, where reasonably possible, within 24 hours of delivery by contacting [email protected].

The customer must retain the product, packaging, shipping label and other materials relevant to the claim. Mandatory rights under applicable law remain unaffected.

Article 9.1 – Evidence and Investigation of Delivery Claims
Depending on the nature of the claim, photographs of the packaging, shipping label, product and contents received, documentation issued by the carrier, any available video recording of the parcel being opened, a written and signed statement concerning the facts reported and other information reasonably necessary to investigate the claim may be requested.

For claims concerning an empty parcel, missing or substituted contents or alleged tampering, a continuous and unedited video of the opening of the parcel, where available, may constitute particularly relevant supporting evidence.

For quality control, claim investigation and fraud prevention purposes, COLARC may document the preparation and shipment of an order through photographs, product identifiers, warehouse records, shipment weight, shipping labels, airway bill information and other relevant records.

The information provided by the customer may be compared with order preparation records and with carrier or logistics-provider information, including shipment weight, tracking records, Proof of Delivery, photographs, scans and other available evidence.

Submission of a claim, or a statement unsupported by sufficient evidence, does not automatically entitle the customer to a refund, replacement or reshipment before the reasonably necessary checks have been completed. The customer must provide reasonable cooperation with the investigation.

Article 9.2 – Incorrect Products
Where a product different from the product ordered has been supplied, once the error has been confirmed the return of the incorrect product will be arranged at no cost to the customer and the remedy required by applicable law will be provided in accordance with the procedure applicable to the order.

Article 9.3 – Fraudulent Claims
Fraudulent, false or artificially altered claims are prohibited. This includes deliberately substituting the product received, intentionally altering the product or packaging, manipulating photographic or video evidence or knowingly providing false information in order to obtain an undue refund, replacement or other benefit.

Where there is objective evidence of fraud or abuse, the claim may be rejected, relevant evidence may be retained, future orders may be refused to the extent permitted by law and appropriate steps may be taken to protect the relevant rights.

Article 10 – Legal Guarantee
Products purchased by consumers through LookerOnline are covered by the statutory legal guarantee or equivalent mandatory conformity rights applicable to the transaction.

For orders sold directly by COLARC, COLARC is responsible towards the consumer for obligations arising under the applicable statutory legal guarantee.

Where an order is processed through Global-e and a Global-e entity is identified as Seller, the identity of the contractual Seller and the applicable legal framework are determined in accordance with Article 1.1, the applicable Global-e Terms of Sale and mandatory consumer law. LookerOnline may continue to provide first-line customer service and operational assistance in relation to such claims.

The mere occurrence of a problem, deterioration, need for adjustment or breakage during the applicable guarantee period does not, by itself, establish the existence of a lack of conformity or manufacturing defect.

Article 10.1 – Guarantee Claims and Remedies
A customer who believes that a product is affected by a lack of conformity may contact [email protected], providing the order number and a description of the issue. Photographs, videos and other information reasonably necessary to assess the claim may be requested and, where necessary, the product may be required to be made available for inspection.

For technical assessment purposes, the relevant manufacturer, official distributor, authorised service centre or another qualified professional may be involved.

Where a lack of conformity is established, the remedies required by applicable law will be provided, taking into account the nature and extent of the issue, the possibility of repair or replacement and the applicable proportionality criteria. Any repair or replacement required under a mandatory statutory legal guarantee will be provided without cost to the consumer where required by applicable law, including any necessary return or transport costs for which the Seller is responsible.

For issues of limited scope, inspection, adjustment or repair by an optician, authorised retailer, service centre or other qualified professional may be proposed where appropriate.

Article 10.2 – Frame Alignment and Adjustment
Eyewear frames may, by their nature, present slight asymmetries, differences in alignment, inclination, torsion or positioning of the temples or other components. Where such characteristics fall within the normal adjustability, flexibility and tolerances of the frame and can be corrected through ordinary fitting or adjustment by a qualified optician, they do not, in themselves, constitute a lack of conformity.

A frame may require individual adjustment according to its construction, materials and the wearer’s facial characteristics, including before first use.

Routine alignment and fitting adjustments are generally carried out free of charge by opticians. Where an optician charges for a routine adjustment required to correct a minor frame misalignment, COLARC will reimburse the documented cost up to a maximum of €10 upon presentation of the optician’s receipt or equivalent fiscal document.

This reimbursement applies only to ordinary fitting and alignment adjustments and does not cover repairs, replacement of components or modifications to the product. Any applicable legal guarantee remains unaffected where the issue results from an actual lack of conformity.

Article 10.3 – Personalised Products and the Legal Guarantee
Exclusion of the right of withdrawal for a Personalised Product does not exclude any applicable statutory legal guarantee. A Personalised Product remains covered where it is affected by a lack of conformity for which the Seller or other responsible party is legally responsible or where the processing was not performed according to the correct parameters accepted for the order.

Article 10.4 – Commercial Guarantees and LookerOnline Extended Warranty
Any commercial guarantee offered by COLARC or by a manufacturer is separate from the statutory legal guarantee and does not limit, replace, exclude or otherwise affect any mandatory rights or remedies available to the consumer under applicable law.

Where offered for the relevant product, the LookerOnline Extended Warranty is an optional paid commercial guarantee provided directly by COLARC. It may be purchased only together with the relevant product at the time the order is placed and must be actively selected by the customer.

The LookerOnline Extended Warranty begins after the expiry of the statutory legal guarantee applicable to the covered product, including any extension of that period required by applicable law, and applies only in accordance with the specific LookerOnline Extended Warranty Terms made available to the customer before purchase.

The Extended Warranty covers only the intrinsic defects expressly identified in those specific terms and does not constitute accidental-damage, loss, theft or all-risks protection.

The specific LookerOnline Extended Warranty Terms, including its duration, coverage, exclusions, claims procedure and remedies, form part of the relevant commercial guarantee where the customer purchases the Extended Warranty. A copy of the applicable terms will be made available to the customer on a durable medium no later than delivery of the covered product.

Article 11 – Product Authenticity
COLARC S.R.L., through LookerOnline, is an official authorised retailer of every brand sold on the website and supplies exclusively authentic products sourced through the relevant manufacturers or official distributors.

Packaging, cases, cleaning cloths, documentation, cards, certificates, labels, printed materials and other accessories may vary according to the brand, model, collection, production batch, destination market or supply received from the manufacturer or official distributor.

Unless a particular item is expressly stated by LookerOnline as being included with the specific product purchased, the presence of a specific certificate, card or other ancillary material is not guaranteed.

The absence of a particular certificate, card or ancillary material does not, by itself, indicate that a product is not authentic.

Differences compared with packaging, accessories, images or products obtained or viewed through other sources do not, by themselves, constitute evidence that a product is not authentic.

COLARC does not issue its own individual certificates of authenticity on request. Brand-specific certificates, cards or documents are included where they are actually provided for the specific product by the manufacturer or official distributor.

Article 12 – Account Accuracy and Security
The customer is responsible for ensuring that information supplied during registration, purchase and subsequent communications is accurate, complete and up to date. Consequences directly resulting from inaccurate, incomplete or outdated information supplied by the customer remain attributable to the customer to the extent permitted by law.

Where an account is created, it is personal and non-transferable. The customer is responsible for keeping account credentials secure and must promptly notify COLARC of any known unauthorised use.

Users may not use another person’s identity, account or information without authorisation or intentionally provide false information. Where there is objective evidence of fraud, abuse, breach of these Terms or unlawful use of the service, COLARC may suspend or restrict an account and refuse future access or orders to the extent permitted by law.

Personal data is processed separately in accordance with our Privacy Policy, which also contains information regarding cookies and tracking technologies. Where Global-e services are used, additional privacy information may also be provided by Global-e in connection with the relevant transaction.

Article 13 – Intellectual Property and Prohibited Use
The website, its structure and its contents, including text, graphics, logos, distinctive elements, layouts, photographs, images, videos, databases and editorial materials, are protected by applicable intellectual property and industrial property laws. The relevant rights belong to COLARC or to the respective manufacturers, brands, distributors, licensors or other rights holders.

Content may be used only for purposes connected with normal consultation and use of the website. Unless authorised in writing or otherwise permitted by law, reproduction, distribution, publication, modification, commercial exploitation or systematic reuse of website content is prohibited.

The use of scrapers, crawlers, bots or other automated systems to systematically extract, copy, index or reuse catalogues, prices, images, data or other website content is prohibited where such activity is not authorised by COLARC or permitted by applicable law.

Users must not introduce malware, circumvent security measures, interfere with the operation of the website or attempt unauthorised access to systems, accounts or data.

Article 14 – Third-Party Services and Links
The website may integrate services, tools or content supplied by third parties, including payment, logistics, technical and communication services and links to external websites.

For international orders processed through Global-e, Global-e is not merely a technical service provider but may act as merchant of record and Seller as described in Article 1.1.

For other independently provided third-party services or content, COLARC does not control matters directly attributable to those parties and outside COLARC’s control, without prejudice to obligations which remain COLARC’s responsibility under applicable law.

Any relationship entered into directly between the customer and a third party which is separate from the applicable sales contract is governed by the relevant third party’s terms.

Article 15 – Liability
Each party responsible for performance of contractual or legal obligations remains responsible within the limits provided by applicable law and according to the purchasing model applicable to the specific order.

COLARC is not responsible for consequences directly resulting from inaccurate or incomplete information supplied by the customer, failure to cooperate, failure to follow applicable instructions or other circumstances attributable to the customer.

Neither these Terms nor the use of Global-e services excludes liability that cannot lawfully be excluded or transferred.

Subject to mandatory applicable law, COLARC is not liable for delays, suspension or failure of performance resulting from circumstances not attributable to COLARC and outside its reasonable control, including force majeure, measures taken by public authorities, exceptional disruption of transportation or infrastructure and equivalent events.

COLARC does not guarantee uninterrupted availability of the website or that the website will at all times be completely free from temporary technical errors or interruptions. To the extent permitted by law, COLARC is not liable for malfunctions directly attributable to third-party infrastructure or services over which COLARC has no control.

Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited.

Article 16 – Governing Law and Jurisdiction
For orders processed directly by COLARC, these Terms and the corresponding sales contract are governed by Italian law, without prejudice to any mandatory protections applicable to the consumer under the law of the country in which the consumer has their habitual residence.

For orders processed through Global-e, the governing law and contractual arrangements applicable to the sales transaction are determined by the applicable Global-e Terms of Sale and mandatory consumer law. These Terms continue to govern the operation of the LookerOnline website and any obligations undertaken directly by COLARC, to the extent applicable.

Any dispute involving a consumer will be subject to the jurisdiction determined by the applicable mandatory rules.

Article 17 – Final Provisions and Modifications
The version of these Terms and the order-specific contractual information in force when the customer submits the order apply to the transaction, subject to mandatory applicable law.

COLARC may amend or update these Terms at any time, including as a result of legal changes, changes to its services, activation or modification of Global-e services, expansion to additional markets or other operational requirements. Amendments apply to orders submitted after they enter into force and do not retroactively amend contracts already concluded, except where required by law.

If any provision of these Terms is held to be invalid, ineffective or unenforceable, the remaining provisions remain unaffected.

Failure or delay by COLARC in exercising any right under these Terms or applicable law does not constitute a waiver of that right.

Last updated: September 29, 2026