Terms of service

Introduction
These Terms and Conditions govern the use of lookeronline.com and magazine.lookeronline.com and their localised versions, as well as purchases made through LookerOnline. LookerOnline is the trading name and e-commerce website operated by COLARC S.R.L. a socio unico (“COLARC”). The Seller for each purchase is identified in Article 1 and in the information made available before that purchase.

Before using the website or placing an order, the customer should carefully read these Terms and the contractual policies expressly referred to herein. By submitting an order, the customer confirms that they have read and accepted these Terms and the contractual policies applicable to the purchase, including our Shipping Policy and Refund and Return Policy, which form an integral part of the contract in respect of the matters they govern. Where Global-e acts as Seller, its applicable Terms of Sale also govern the sales transaction as described in Article 1.1.

Our Privacy and Cookies Policy is provided separately in accordance with applicable data protection law and does not constitute a contractual term requiring acceptance.

Operator Information
COLARC S.R.L. a socio unico
Piazza Indipendenza 6, 58031 Arcidosso (GR), Italy
REA GR‐84581 – VAT & Tax ID: IT01091330538
Fully paid-up share capital: Euro 36,755
Email: [email protected] – PEC: [email protected]
Telephone: +39 0564 968443

Article 1 – Definitions and Scope
For the purposes of these Terms, “COLARC” means COLARC S.R.L. a socio unico; “LookerOnline” means the trading name and e-commerce website operated by COLARC; “website” means lookeronline.com, magazine.lookeronline.com and their localised versions; “customer” or “consumer” means a natural person acting for purposes outside their trade, business, craft or profession; “Seller” means COLARC or the applicable Global-e entity acting as seller for the specific transaction, as described in Article 1.1; and “product” means any product offered for sale through LookerOnline.

Purchases through LookerOnline are intended for final consumers. Orders which, on the basis of objective circumstances, appear incompatible with a personal consumer purchase or appear to be intended for resale may be refused, subject to applicable law.

Article 1.1 – Seller and Global-e International Orders
For purchases delivered in Italy and processed directly by COLARC, COLARC acts as Seller. International purchases processed through Global-e are sold by the applicable Global-e entity acting as merchant of record, identified in the checkout information and applicable Global-e Terms of Sale made available before purchase. COLARC operates LookerOnline and provides the product preparation and customer assistance described in these Terms.

For a Global-e transaction, the applicable Global-e Terms of Sale govern the sale, including contract formation, payment, taxation and any destination-specific provisions. These LookerOnline Terms and the applicable LookerOnline policies provide the product-specific and operational conditions of the purchase. If a provision of these Terms conflicts with the applicable Global-e Terms of Sale concerning Global-e’s role or the sales transaction, the Global-e Terms of Sale prevail, subject always to mandatory consumer law and any applicable specific return or duties-and-taxes refund arrangement.

Payment, currency, customs, shipping and refund procedures depend on the purchasing model applicable to the specific order. Order documentation records that transaction; information supplied after purchase cannot introduce unagreed charges or reduce the customer’s existing rights.

Orders placed before the Global-e integration on 28 September 2026 remain subject to the contractual conditions and procedures applicable when they were placed. A later change to these Terms or to a return procedure does not retrospectively reduce those rights.

Nothing in these Terms or in the Global-e purchasing model excludes, restricts or reduces any mandatory consumer right or any responsibility which COLARC or the Seller must bear under applicable law.

Article 2 – Use of the Website
The website may be used to browse information, content, products and services and to make purchases in accordance with these Terms. Users must use the website only for lawful purposes and must not interfere with its operation, security or integrity, attempt unauthorised access to systems, accounts or data, introduce malicious software or otherwise misuse the website.

COLARC may take reasonable measures to prevent or stop fraudulent, abusive or unlawful use of the website, within the limits permitted by law.

Article 3 – Product Information and Availability
Product pages describe the product’s main characteristics, model, colour, dimensions, price and availability. Images are supplied by manufacturers, brands or official distributors. Minor differences in colour or finish caused by photography, lighting or screen settings do not, by themselves, establish a lack of conformity; the product must still match its contractual description and statutory requirements.

Catalogue availability does not necessarily mean physical stock at COLARC. Some products are sourced from the manufacturer or official distributor after ordering. Preparation and transit information is set out in the Shipping Policy. Material errors affecting an order are handled under applicable law.

Article 4 – Orders and Contract Formation
Customers must be at least 18 years old and have the legal capacity required to enter into a contract. Products displayed on the website constitute an invitation to place an order and do not constitute a binding contractual offer by the Seller.

Submission of an order constitutes the customer’s offer to purchase and entails an obligation to pay. Before submitting the order, the customer must check the selected products, quantities, delivery address and other information provided and review the applicable contractual terms.

To place an order, select the product and any available configuration, add it to the cart, enter the required contact and delivery details, choose an available delivery and payment method, review the order summary and submit the order using the button indicating the obligation to pay. Before submission, the cart and checkout editing controls allow the customer to correct quantities, selections and entered details. After submission, contact customer service promptly if an error is identified; a change cannot be guaranteed once processing has begun.

The website is offered in Italian, English, French, German, Spanish, Dutch and Portuguese. The languages available for the particular checkout are shown before the order is submitted; the customer should select an available language in which they can understand the purchase information. Mandatory local-language requirements and consumer protections prevail over any language-precedence provision.

These Terms and the applicable policies can be saved or printed. The Seller retains the order and contract records electronically. The customer receives confirmation of the contract and the required contractual information on a durable medium, such as email or an attached document, within the legally required period and no later than delivery. Customers should retain that documentation and may request a copy of the records relating to their order through customer service. A link to a webpage which may later change does not replace any duty to provide the applicable terms on a durable medium.

For orders processed directly by COLARC, the sales contract is concluded when COLARC sends the customer an Order Confirmation by email. For orders processed through Global-e, acceptance and formation of the sales contract are governed by the applicable Global-e Terms of Sale, which provide for acceptance through a Dispatch Confirmation. An acknowledgement that an order has been received is not, by itself, acceptance of a Global-e order.

The timing of contract acceptance does not require an eligible consumer to wait for shipment or delivery before communicating that they wish to withdraw their order or exercise a statutory right of withdrawal. Article 8 applies to such communications, including withdrawal of an offer before acceptance, subject to the legal exclusions for Personalised Products.

An order confirmation does not necessarily mean that a product not indicated as physically in stock is already present at COLARC’s warehouse.

Customers must check billing details before submitting an order. Changes requested after fiscal or commercial documentation has been issued are subject to applicable legal requirements and the procedure available for the order; a correction required by law is not excluded.

Before acceptance, an order may be refused on objective and legitimate grounds, including an unauthorised or incomplete payment, indications of fraud or abuse, quantities manifestly inconsistent with a consumer purchase or inability to fulfil the order. After a contract has been concluded, cancellation or termination by the Seller is permitted only on a valid contractual or legal basis and subject to mandatory consumer rights. These provisions do not give the Seller an unrestricted right to cancel an accepted order. Amounts paid for an order which is refused or lawfully cancelled will be refunded without undue delay; any further remedy required by law remains available.

If a product which must be sourced from a manufacturer or official distributor becomes unavailable, discontinued or otherwise unobtainable, the customer will be informed without undue delay. Where possible, a revised estimated procurement time or another solution may be proposed. If fulfilment is not possible, or where a solution requires the customer’s consent and that consent is not given, the affected product will be cancelled and the corresponding amount refunded through the procedure applicable to the order. A different product will not be substituted without the customer’s consent.

Article 5 – Prescription and Personalised Products
Delivery restrictions for prescription eyewear are set out in the Shipping Policy. An order incompatible with those restrictions may be refused or, with the customer’s agreement, supplied without the customisation with the corresponding price adjustment, subject to mandatory rights.

The customer is responsible for the accuracy, completeness and legibility of the prescription and of all measurements, parameters and information supplied for the manufacture of the lenses. COLARC may request clarification or additional information where the information supplied is incomplete, inconsistent or ambiguous.

LookerOnline uses TABO notation as its default reference system. Unless the customer clearly and expressly informs COLARC otherwise before lens processing begins, the values supplied will be interpreted and processed according to TABO notation. If the prescription uses International notation or another notation system, the customer must expressly inform COLARC before the lenses are processed. If uncertain, the customer should verify the notation system with the professional who issued the prescription. This does not remove COLARC’s obligation to exercise the professional care required by law when reviewing and processing the information supplied.

A parent or legal guardian may place an order on behalf of a minor where permitted by applicable law. In such cases, the parent or legal guardian is responsible for providing the information and authorisations required for the order.

A “Personalised Product” is a product made to the consumer’s specifications or clearly personalised within the meaning of the applicable legal exclusion. This includes complete eyewear consisting of a frame and prescription lenses individually manufactured, cut, centred and mounted according to the customer’s prescription or individual optical parameters. Other individually processed lenses or customisations fall within this definition only where they meet the same legal requirements. Merely selecting a standard product or a standard option does not, by itself, establish that legal exclusion.

Where a frame is purchased together with lenses individually processed as described above, the frame and lenses constitute one Personalised Product. Under Article 59(1)(c) of the Italian Consumer Code, where applicable, and equivalent applicable consumer rules, goods made to the consumer’s specifications or clearly personalised are excluded from the statutory right of withdrawal. Accordingly, the complete personalised eyewear, including the frame, cannot be returned for a change of mind where that exclusion applies. A frame purchased separately without such personalisation is not excluded on that basis.

Any acceptance of a request to modify or cancel a legally excluded Personalised Product before processing begins is a commercial concession rather than a statutory right, unless otherwise required by applicable law. The statutory exclusion is not dependent solely on whether production has already begun.

A result correctly produced on the basis of inaccurate or incomplete prescriptions, measurements, notation, parameters or instructions supplied by the customer does not, in itself, constitute a processing error attributable to COLARC. The customer’s statutory rights concerning faulty or non-conforming goods and processing errors attributable to the responsible party remain unaffected.

Article 6 – Prices and Payments
The applicable price is the price displayed for the selected destination and currency at the time the order is submitted. Prices include VAT or other applicable taxes where stated or required by law. Shipping costs, duties, taxes and other applicable charges are displayed before purchase where they can reasonably be calculated in advance; where they cannot, the applicable information about additional charges is provided before purchase.

For orders processed through Global-e, prices, currencies, currency conversion, taxes, duties and payment options may vary according to the destination and the services enabled for that market. The amounts and conditions displayed before submission of the specific order apply, subject to mandatory law. Customers must select the correct delivery destination; changing the destination may change the available products, prices and charges.

Product prices or other commercial conditions may change for future orders. Such changes do not affect contracts already concluded.

Payment must be made using one of the methods available at checkout. The customer represents that they are authorised to use the selected payment method. Reasonable checks may be carried out where there are indications of fraud, unauthorised use or other payment anomalies. Where payment is refused, unauthorised or incomplete, the order may be suspended or declined.

In the event of a manifest and objectively recognisable error concerning the price or another essential element of an order, the customer will be contacted and the measures permitted by applicable law may be taken.

Article 7 – Shipping and Delivery
LookerOnline delivers to the destinations available for selection and purchase on the website, subject to product-specific restrictions, including Article 5. Availability of a product or delivery service may differ by destination. The Shipping Policy provides further information on preparation, shipping and transit.

Products physically available at COLARC are prepared according to the timeframes stated on the product page or in the Shipping Policy. For products requiring procurement, the overall timeframe includes sourcing from the manufacturer or official distributor, inspection and subsequent handover for shipment. Preparation and transit are separate stages; any additional time indicated for personalised lenses also applies.

Procurement, preparation and transit estimates may vary due to supplier availability, holidays, seasonal closures, customs procedures, carrier operations, exceptional events or other circumstances outside reasonable control. Estimates do not remove an expressly agreed delivery obligation or the customer’s mandatory rights in the event of delay. Where Article 61 of the Italian Consumer Code applies, unless a different delivery period has been agreed, delivery must take place without unjustified delay and within 30 calendar days of conclusion of the contract. If delivery does not occur within the applicable period, the consumer may require delivery within an additional period appropriate to the circumstances and terminate if that period also expires without delivery. No additional period is required where the Seller has refused delivery or timely delivery is essential under the conditions prescribed by law. On a valid termination for non-delivery, sums paid under the terminated contract are refunded without undue delay. Other mandatory delivery deadlines and remedies remain unaffected. A general statement that times are estimates does not itself constitute agreement to an unlimited delivery period.

The customer must provide a complete and accurate address, valid contact details and information reasonably required for delivery and customs clearance. Address amendments after an order has been placed can be accepted only where technically and operationally possible. A change of destination country requires express acceptance through the procedure applicable to the specific order. Where a partial shipment is arranged, it does not impose additional charges that the customer has not agreed to.

The customer must reasonably monitor tracking, cooperate with delivery, respond to carrier communications and arrange redelivery or collection where required. Risk of loss or damage passes in accordance with mandatory consumer law, generally when the customer or a third party designated by the customer, other than the carrier, acquires physical possession. The statutory exception for a carrier independently commissioned by the consumer applies where its legal conditions are met.

Article 7.1 – Delivery to Persons or Locations Designated by the Customer
Where the customer supplies the address of a hotel, reception, concierge, office, company or other facility and authorises its personnel to receive the parcel, delivery may be made to the authorised recipient.

Instructions given by the customer to the carrier, including redirection to a neighbour, locker, collection point, reception or another location, will be considered when assessing delivery. Their legal effect depends on the actual instructions, the delivery evidence and applicable law; a delivery scan alone does not override the rules on physical possession and transfer of risk.

Article 7.2 – Tracking and Delivered-Not-Received Claims
Once an order has been shipped, the available tracking information will be provided. Tracking updates may be subject to technical delays.

Where a customer disputes receipt of a shipment recorded as delivered, the official evidence will be assessed, including tracking, Proof of Delivery, scans, delivery date and time, recipient details or signature, photographs, location information and other available carrier records. Evidence of delivery to the address supplied or an authorised recipient will be considered together with any evidence of a delivery error.

A delivery scan is not conclusive proof in every case, and a statement of non-receipt does not automatically establish entitlement to a refund, replacement or reshipment. A carrier investigation may be opened and reasonable cooperation and supporting information may be requested from the customer. Assessment of the claim remains subject to the Seller’s responsibilities, applicable evidential rules and mandatory consumer rights.

Article 7.3 – Customs, Duties and Taxes
The Shipping Policy and information provided before purchase explain applicable duties, taxes and customs obligations. Their treatment on returns, including the Canadian full-refund arrangement, is governed by the Refund and Return Policy.

Article 7.4 – Delivery Failure Attributable to the Customer
Where delivery fails or a parcel is returned for reasons attributable to the customer, such as an incorrect or incomplete address, failure to collect the parcel, unjustified refusal, or failure to supply required customs documents or pay properly disclosed import charges, and the customer has not validly exercised a right of withdrawal, the customer may be responsible for the actual, reasonable and documented costs directly resulting from those circumstances, to the extent recoverable under applicable law.

Recoverable costs may include transportation, storage, clearance and other carrier or customs charges, according to their nature and lawful basis. Any amount deducted from a refund must be legally recoverable and explained to the customer, without double recovery of amounts already paid or recovered from another source. No automatic percentage penalty applies.

A valid withdrawal communicated before delivery is handled under Article 8, rather than automatically treated as a delivery failure. Refusal of delivery or failure to collect does not, by itself, constitute an unequivocal withdrawal declaration. Conversely, the customer need not accept physical delivery before communicating a valid withdrawal.

Refusal or non-collection of a Personalised Product does not create a right of withdrawal or refund where that right is legally excluded. Statutory remedies for defects or non-conformity remain unaffected.

Article 8 – Withdrawal, Returns and Refunds
The Refund and Return Policy forms part of these Terms and sets out the right of withdrawal, commercial returns, return costs, refund deadlines and duties-and-taxes refunds. It also contains the legally required model withdrawal form, which the customer may choose to use.

The online withdrawal function is accessible through Returns & Withdrawals. A valid withdrawal does not require prior approval. The exclusions for Personalised Products are explained in Article 5; they do not remove rights for faulty or non-conforming goods.

Article 9 – Transport Damage, Incorrect or Missing Products and Delivery Anomalies
The customer should inspect the external condition of the parcel on delivery. Where there are visible signs of damage, opening, tampering, crushing, water damage or another external anomaly, the customer should, where possible, refuse delivery or accept it subject to a specific reservation describing the anomaly.

Apparent transport damage, incorrect or missing products or components, an apparently empty parcel, tampering or other anomalies identifiable on delivery or opening should be reported without unjustified delay and, where reasonably possible, within 24 hours, by contacting [email protected]. Prompt reporting helps preserve evidence and pursue carrier claims; that 24-hour period is not a forfeiture deadline for statutory consumer rights.

The customer should retain the product, packaging, shipping label and other materials relevant to the investigation. Failure to make a delivery reservation or retain a particular item of packaging does not, by itself, remove a statutory remedy.

Article 9.1 – Evidence and Investigation of Delivery Claims
Depending on the claim, LookerOnline may reasonably request the order number, a description, clear photographs of the product, contents, packaging and shipping label, relevant carrier documentation, a written and signed factual statement and other information necessary to investigate.

For an empty parcel, missing or substituted contents or alleged tampering, a continuous unedited opening video, if available, may provide useful evidence. A video is not a compulsory condition for a statutory claim, and its absence does not automatically justify rejection.

For quality control, claim investigation and fraud prevention, COLARC may document order preparation and shipment through photographs, identifiers, warehouse records, shipment weight, labels, airway bill information and other relevant records. These may be compared with customer evidence and carrier information, in accordance with the Privacy and Cookies Policy.

Submission of a claim does not automatically require a refund, replacement or reshipment before reasonably necessary checks. Customers must provide reasonable cooperation. Investigations must not be used to impose an unlawful burden of proof, create an unjustified delay or restrict a remedy required by law.

Article 9.2 – Incorrect Products
Where a product different from the product ordered has been supplied, once the error is established the responsible Seller will arrange its return at the Seller’s expense and provide the remedy required by applicable law. LookerOnline customer service coordinates assistance for the order.

Article 9.3 – Fraudulent Claims
Fraudulent, false or artificially altered claims are prohibited. This includes deliberately substituting the product received, intentionally altering the product or packaging, manipulating photographic or video evidence or knowingly providing false information in order to obtain an undue refund, replacement or other benefit.

Where there is objective evidence of fraud or abuse, COLARC may reject the claim, retain relevant evidence, refuse future orders to the extent permitted by law and take appropriate steps to protect its rights.

Article 10 – Legal Guarantee
Products are covered by the statutory legal guarantee of conformity and any other mandatory consumer guarantees applicable to the sale. The Seller identified for the transaction is responsible for the obligations imposed on it by those rules. LookerOnline customer service is available to receive and coordinate claims, including for Global-e orders; COLARC remains responsible for its own obligations under applicable law.

Under Italian consumer law, the Seller is liable for a lack of conformity existing at delivery which becomes apparent within two years from delivery, subject to any applicable statutory extension. Other destination-specific mandatory periods, presumptions and remedies also remain unaffected; a longer mandatory protection is not reduced to two years by these Terms.

The occurrence of deterioration, breakage or a need for adjustment during a guarantee period does not, by itself, establish a manufacturing defect or lack of conformity. Normal wear, accidental damage and misuse are distinct from an original lack of conformity; an exclusion applies only where supported by the facts and applicable law. Under Italian law, a lack of conformity becoming apparent within one year of delivery is presumed to have existed at delivery unless proved otherwise or that presumption is incompatible with the nature of the goods or the defect. Other mandatory evidential rules remain unaffected. The period in which a defect must become apparent is distinct from the time allowed to bring a claim. The applicable statutory limitation periods, including any rules on suspension, interruption or extensions, are not shortened by these Terms.

Article 10.1 – Guarantee Claims and Remedies
To report a possible lack of conformity, contact [email protected] with the order number and a description of the issue. Photographs, videos and other reasonably necessary information may be requested and, where needed, the product must be made available for inspection. No requirement to report an ordinary guarantee claim within 24 hours applies.

Technical assessment may involve the manufacturer, official distributor, authorised service centre or another qualified professional. A manufacturer’s assessment does not replace the Seller’s statutory responsibility and is not automatically binding on the consumer.

Where a lack of conformity is established, the consumer may choose repair or replacement, subject to the statutory rules on impossibility and disproportionate cost. Assessment takes account of the product’s value without the defect, the significance of the defect and whether the alternative remedy can be provided without significant inconvenience. The Seller may refuse a remedy only where permitted by law. A proportionate price reduction or termination and refund is available when the applicable legal conditions are met; under Italian law, termination is excluded where the lack of conformity is only minor, and the Seller bears the burden of proving that it is minor. The right to a price reduction or termination arises, in particular, where the legally required repair or replacement has not been provided, the defect persists after an attempt to remedy it, the defect is sufficiently serious to justify an immediate remedy, or it is clear that conformity will not be restored within a reasonable time and without significant inconvenience, as provided by applicable law.

Repair or replacement under the statutory guarantee is provided free of charge, within a reasonable time from when the Seller is informed of the lack of conformity and without significant inconvenience, including necessary transport costs for which the Seller is legally responsible. For a limited issue, inspection, adjustment or repair by a suitably qualified local optician or authorised service centre may be proposed where appropriate and agreed with the customer. Customers should obtain instructions before commissioning a paid intervention intended to be charged to the Seller, without prejudice to any remedy or reimbursement required by law.

Where the Italian repair-related amendments introduced by Legislative Decree No. 176/2026 apply, a repair carried out as the statutory conformity remedy extends the Seller’s liability period once by 12 months. Before providing the conformity remedy, the customer will be informed of the right to choose repair or replacement within the legal limits and of the applicable extension. These amendments take effect upon the decree’s entry into force on 22 October 2026 and apply, under its transitional provision, to contracts concluded from 31 July 2026. Mandatory repair-related extensions under other applicable laws are also preserved.

Claims are first assessed using the description, photographs, videos and other evidence reasonably available. Where that evidence is sufficiently clear to establish that the reported issue falls outside the statutory guarantee, including damage attributable to an accident, misuse or ordinary wear rather than a lack of conformity, the claim may be rejected without arranging collection or a physical inspection. The reasons for rejection will be communicated in writing. A claim does not automatically entitle the customer to a prepaid collection or a manufacturer inspection.

The assessment must be based on objective evidence and the applicable legal presumptions and burden of proof. Additional relevant evidence supplied by the customer will be considered. Where a physical inspection is reasonably necessary to determine a statutory claim, it will be handled in accordance with applicable law. A photographic assessment is not contractually binding on the customer and does not remove the right to challenge the conclusion or exercise statutory remedies.

Where a claim has been rejected on documented grounds and a separate out-of-guarantee inspection, repair or transport service is requested, any applicable cost or method of calculation will be communicated and must be expressly agreed before that service is arranged. No automatic inspection or transport charge arises merely from rejection of a claim. A paid service cannot be imposed as a condition for exercising a statutory guarantee right, and costs which the Seller must bear where a covered lack of conformity is established remain the Seller’s responsibility.

Article 10.2 – Frame Alignment and Adjustment
Eyewear frames may, by their nature, present slight asymmetries, differences in alignment, inclination, torsion or positioning of the temples or other components. Where such characteristics fall within the normal adjustability, flexibility and tolerances of the frame and can be corrected through ordinary fitting or adjustment by a qualified optician, they do not, in themselves, constitute a lack of conformity.

A frame may require individual adjustment according to its construction, materials and the wearer’s facial characteristics, including before first use.

Where an optician charges for a routine adjustment required to correct a minor frame misalignment, COLARC will reimburse the documented cost up to a maximum of €10 upon presentation of the optician’s receipt or equivalent fiscal document.

This reimbursement applies only to ordinary fitting and alignment adjustments and does not cover repairs, replacement of components or modifications to the product. The legal guarantee remains applicable where the issue results from an actual lack of conformity. The €10 limit does not cap the cost of any remedy or reimbursement which the Seller must provide under the statutory guarantee.

Article 10.3 – Personalised Products and the Legal Guarantee
Exclusion of change-of-mind withdrawal for a Personalised Product does not exclude the statutory legal guarantee. Personalised eyewear remains covered where it is affected by a lack of conformity or the accepted correct prescription or individual parameters were not properly processed by the responsible party. Article 5 distinguishes those cases from a result correctly produced from inaccurate information supplied by the customer.

Article 10.4 – Commercial Guarantees
Any manufacturer’s commercial guarantee available for a product is governed by its applicable terms and does not limit the statutory legal guarantee or the Seller’s mandatory responsibilities.

Article 10.5 – Additional Legal Guarantee Information for Consumers in France
Where French mandatory consumer law applies, the following statutory notice supplements Article 10. The responsible Seller is identified under Article 1.1; LookerOnline customer service receives and coordinates guarantee claims under Article 10. Any longer mandatory period, extension or additional remedy remains unaffected.

Article 11 – Product Authenticity
COLARC S.R.L., through LookerOnline, is an official authorised retailer of every brand sold on the website and sells exclusively authentic products supplied through the relevant manufacturers or official distributors.

Packaging, cases, cleaning cloths, documentation, cards, certificates, labels, printed materials and other accessories may vary according to the brand, model, collection, production batch, destination market or supply received from the manufacturer or official distributor.

Unless a particular item is expressly stated by LookerOnline as being included with the specific product purchased, the presence of a specific certificate, card or other ancillary material is not guaranteed.

The absence of a particular certificate, card or ancillary material does not, by itself, indicate that a product is not authentic.

Differences compared with packaging, accessories, images or products obtained or viewed through other sources do not, by themselves, constitute evidence that a product is not authentic.

COLARC does not issue its own individual certificates of authenticity on request. Brand-specific certificates, cards or documents are included where they are actually provided for the specific product by the manufacturer or official distributor.

These variations do not permit omission of accessories, instructions or documents promised for the specific purchase, reasonably expected under the applicable conformity rules, or required by law. Statutory product-safety and conformity information must still be supplied.

Article 12 – Account Accuracy and Security
The customer is responsible for ensuring that information supplied during registration, purchase and subsequent communications with COLARC is accurate, complete and up to date. Consequences directly resulting from inaccurate, incomplete or outdated information supplied by the customer remain attributable to the customer to the extent permitted by law.

Where an account is created, it is personal and non-transferable. The customer is responsible for keeping account credentials secure and must promptly notify COLARC of any known unauthorised use.

Users may not use another person’s identity, account or information without authorisation or intentionally provide false information. Where there is objective evidence of fraud, abuse, breach of these Terms or unlawful use of the service, COLARC may suspend or restrict an account and refuse future orders to the extent permitted by law. Account suspension does not, by itself, cancel an existing contract or remove rights to delivery, withdrawal, refunds, guarantees or other statutory remedies. Customer service remains available to exercise those rights.

Personal data is processed separately in accordance with our Privacy Policy, which also contains information regarding cookies and tracking technologies.

Article 13 – Intellectual Property and Prohibited Use
The website, its structure and its contents, including text, graphics, logos, distinctive elements, layouts, photographs, images, videos, databases and editorial materials, are protected by applicable intellectual property and industrial property laws. The relevant rights belong to COLARC or to the respective manufacturers, brands, distributors, licensors or other rights holders.

Content may be used only for purposes connected with normal consultation and use of the website. Unless authorised in writing or otherwise permitted by law, reproduction, distribution, publication, modification, commercial exploitation or systematic reuse of website content is prohibited.

The use of scrapers, crawlers, bots or other automated systems to systematically extract, copy, index or reuse catalogues, prices, images, data or other website content is prohibited where such activity is not authorised by COLARC or permitted by applicable law.

Article 14 – Third-Party Services and Links
The website may integrate services, tools or content supplied by third parties, including payment, logistics, technical and communication services and links to external websites.

COLARC does not control independent third-party websites or services. This does not exclude obligations which COLARC or the Seller bears for services used to perform the sales contract. Global-e’s role as Seller for relevant transactions is governed by Article 1.1 rather than treated as an unrelated external service.

A separate relationship entered into directly between the customer and a third party is governed by that party’s applicable terms, subject to mandatory law.

Article 15 – Liability
COLARC and the Seller are responsible for performance of their respective obligations under the applicable contract and law.

Consequences directly resulting from inaccurate or incomplete customer information, failure to cooperate, failure to follow reasonable applicable instructions or other circumstances attributable to the customer are assessed according to the facts and applicable law.

Liability for delays or failure caused by force majeure, public-authority measures, exceptional transport or infrastructure disruption or comparable circumstances outside reasonable control is determined by applicable law. Such circumstances do not automatically remove delivery, repayment or consumer-remedy obligations.

COLARC does not guarantee uninterrupted website availability or the complete absence of temporary technical errors. To the extent permitted by law, COLARC is not liable for malfunctions directly attributable to independent infrastructure outside its control, without prejudice to its own contractual and legal duties.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, death or personal injury where such limitation is prohibited, or any other liability or consumer right which cannot lawfully be excluded or limited.

Article 16 – Governing Law and Jurisdiction
For orders processed directly by COLARC, these Terms and the sales contract are governed by Italian law, without depriving the consumer of any mandatory protection under the law applicable in their country of habitual residence.

For Global-e sales, the applicable Global-e Terms of Sale determine the governing-law arrangements, subject to mandatory consumer law. These LookerOnline Terms continue to govern use of the website and obligations undertaken directly by COLARC to the extent applicable.

Any dispute involving a consumer is subject to the jurisdiction determined by applicable mandatory rules. No provision requires a consumer to use a court or procedure contrary to those rules.

Complaints may be submitted in writing to [email protected]. Any statutory right to use an applicable alternative dispute-resolution procedure remains unaffected. Where a direct complaint cannot be resolved, the customer will receive the information about the relevant ADR body and whether the trader will participate, on a durable medium, as required by applicable law. This does not prevent the consumer from bringing proceedings before the competent court.

Article 17 – Final Provisions and Modifications
The version of these Terms and the contractual policies made available and applicable when the customer submits the order governs that purchase, together with the applicable Global-e Terms of Sale where relevant.

COLARC may amend these Terms for future orders to reflect legal changes, services or operational requirements. Changes do not retrospectively amend existing purchases or reduce rights already acquired, except where a mandatory legal change applies to those contracts.

If a provision is held invalid, ineffective or unenforceable, the remaining provisions continue to apply to the extent permitted by law. Any conflicting provision must give way to mandatory consumer law. Failure or delay in exercising a right does not constitute a waiver.

Last updated: October 19, 2026