Refund policy

 

At LookerOnline, we aim to make the refund process clear and straightforward. Refunds are issued for eligible returns according to the terms below. If you would like to return a product, please refer to our Return Instructions for detailed instructions on how to initiate and ship your return.

 

1. Refund Eligibility

• Refunds are available for items returned within 30 days of delivery in their original condition, including all packaging, accessories, and documentation.
• Returns that arrive damaged, incomplete, or improperly packaged may result in a partial refund or no refund, depending on the condition of the items received.

 

2. Refund Process

• Refunds are processed within 14 business days of receiving and inspecting the returned item.
• Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
• Shipping costs and customs fees are non-refundable and will be deducted from your refund if applicable.

 

3. Customs Fees (For Non-EU Customers)

For returns from outside the EU, any customs fees paid to receive the package will be deducted from your refund. You will receive copies of the customs or courier documentation for reference.

 

4. Special Refund Cases

 

Defective Items

If your returned item is confirmed to be defective, we will cover all return shipping costs. After we receive the defective item, we will determine whether to issue a full refund, provide a replacement, or offer a repair. For reporting a defective item and initiating the return, please refer to our Return Instructions.

Bulk Returns

Returns involving 2 or more items may be subject to a restocking fee of up to 25%.

Cancellations

Orders cannot be canceled once shipped. Refused deliveries will be treated as returns, with shipping and customs fees deducted from your refund.
If an order is canceled at the customer's request before shipping, payment processing and currency conversion fees will not be refunded, as they represent costs incurred for the transaction.

 

5. Important Notes

• Lost or Damaged Returns: LookerOnline is not responsible for returns lost or damaged in transit. We recommend using a trackable and insured shipping method.
• Fraud Prevention: Any false claims of missing or empty packages will result in a denial of refund and potential legal action.

 

Need Help?

For more information on returning a product, visit our Return Instructions. If you have questions about your refund, contact us at support@lookeronline.com.