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Got Questions?
We've gathered the most frequently asked questions to help you find the information you need quickly. Learn more about orders, shipping, returns, and more.
Where do you ship to?
Where do you ship to?
We ship from Tuscany, Italy, to supported destinations worldwide, except the United States.
Prescription eyewear is available for delivery within the European Union only.
Enter your address at checkout to confirm delivery availability.
How much does shipping cost?
How much does shipping cost?
Express shipping is free to all supported destinations.
Depending on your country, duties and taxes may be included in the price, added at checkout or payable on arrival. The applicable charges are explained before payment.
Are your glasses authentic?
Are your glasses authentic?
Yes. We are an official authorised retailer of every brand we sell.
All our eyewear is new and authentic, supplied directly by the manufacturers or their official distributors.
What is your return policy?
What is your return policy?
You have 14 calendar days from delivery to request a return of eligible standard eyewear, and you can try it on to check the fit.
Visit Returns & Withdrawals to get started, or read our Refund and Return Policy for full details.