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Got Questions?
We've gathered the most frequently asked questions to help you find the information you need quickly. Learn more about orders, shipping, returns, and more.
Where do you ship to?
Where do you ship to?
We ship to all countries in Europe, Australia, Hong Kong, New Zealand, Singapore, South Africa, Taiwan, Thailand, and the USA.
We do not ship to countries not listed above.
For more details, please check our Shipping Policy.
How much does shipping cost?
How much does shipping cost?
Shipping is free above €150 in Italy and €200 in Europe.
In the USA and UK, shipping is reduced: $15 / £15 over 200, $35 / £35 below.
Australia, New Zealand and South Africa ship free above their local thresholds (350 AUD, 350 NZD, 4,200 ZAR). For other destinations, free shipping applies above €250.
Please note: local duties may apply outside the EU and UK.
For more details, please check our Shipping Policy.
Are your glasses authentic?
Are your glasses authentic?
Yes, all our glasses are 100% authentic.
As authorized distributors, we have official agreements with every brand we sell and long-standing partnerships with leading eyewear manufacturers like De Rigo, Kering, Luxottica, Marchon, Marcolin, and Safilo.
What is your return policy?
What is your return policy?
If you are not 100% satisfied with your product, you can return it within 30 days and get a refund.
For more details, please check our Return Policy.